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The Value of Remote Assistance

February 28, 2019 by securewebsite

Who is managing your business when you take time off?

Who provides back up when your IT team is unavailable?

What if you come across a problem that is beyond your technician’s scope of knowledge?

A dedicated remote support service team can make sure that your business’s IT network runs smoothly 24/7.

Even if your in-house team is capable of managing any IT related problems, a remote service support provider can offer several advantages:

  • TIME:

Customers usually expect an immediate response to their questions. A lag in response time can create customer dissatisfaction. ORAM Corporate Advisors offer prompt responses to any IT question. Our team of qualified and experienced IT professionals ensures immediate and on-demand customer service.

  • COST:

Why waste your internal resources and money on buying the tools and technologies that don’t work? IT consulting companies in Boston come equipped with knowledge as well as the latest equipment to ensure that your organization doesn’t suffer because of downtime. Consulting IT companies in Boston come without the burden of additional costs associated with regularly training the in house team. ORAM Corporate Advisors remote support will ensure your business runs efficiently and within your budget.

  • EXPERTISE:

What happens when your network issue seems unsolvable? ORAM Corporate Advisors have a proficient team of industry experts who will quickly identify and resolve the issue. Expert advisors will always be at your beck and call to solve every IT related problem with remote support service.

  • MONITORING:

Real-time monitoring and maintenance can be costly. With a remote assistance provider like ORAM Corporate Advisors, your IT network will always run smoothly and with the highest security protocols available,

So what are you waiting for?

If you operate a business and are looking for IT consulting companies in Boston that can provide you timely and adequate remote assistance, ORAM Corporate Advisors is your one-stop solution.

ORAM Corporate Advisors offer strategic and comprehensive IT consulting and business solution services across all industries from medical, finance and hospitality. They provide competent, 24/7, 365 remote support services to ensure your business keeps running with less downtime.
For any and every IT consulting and remote assistance support service, reach out to an industry specialist at ORAM Corporate Advisors.

Filed Under: Blog, Small Business

Scam of the Week: Dangerous Office Attachments Bypassing Email Security

February 28, 2019 by securewebsite

As always, you must be suspicious of all email attachments, because attackers are finding new ways to get around email security filters. The latest attack includes Microsoft Office attachments containing hyperlinks to dangerous websites.

If you unknowingly download one of these attachments and click on a link from within the document, you will be brought to a malicious website that steals your sensitive information. This particular attack is usually carried out with Microsoft Word attachments, but dangerous links are certainly not limited to files with .docx file extensions. This attack could occur with almost any file type.

Always remember the following to prevent this type of attack from happening to you:

  • Never open attachments from people you don’t know.
  • Don’t open any attachment unless you have asked for it, or have verified with the sender (through a channel other than email) that it is legitimate.
  • Before clicking any link within an email or an email attachment, hover over it to see where it will take you.


Stop, Look, and Think. Don’t be fooled.

Filed Under: Small Business

This Week in Breach: Dunkin Donuts

February 21, 2019 by securewebsite

Dunkin’ Donuts: One of the world’s leading baked goods and coffee chains

Risk to Small Business: Severe: On February 12th, Dunkin’ Donuts announced that it suffered a credential stuffing attack back in January. This news comes just a few months after the company fell victim to a similar attack on October 31, 2018. As we’ve covered before, hackers employ credential stuffing attacks by leveraging previously leaked usernames and passwords to access user accounts. In this case, they were able to breach DD Perks rewards accounts and are putting them up for sale on Dark Web forums. Aside for the “double whammy” of two attacks within a short time-frame, loyal customers who have lost their rewards will likely bring their business elsewhere.

Individual Risk: Moderate: The exposed accounts contain personal information such as first and last names, email addresses, 16-digit account numbers, and QR codes. Although the accounts have been put up for sale so that buyers on the Dark Web can cash out on reward points, they can also use credentials to orchestrate further cyberattacks.

Customers Impacted: 12,000

How it Could Affect Your Customers’ Business: The trend of credential stuffing is only the first wave resulting from billions of recently leaked usernames and passwords. Companies that experience similar attacks on user accounts will be held liable, regardless of whether they are the source of the breach. To protect from future attacks, businesses must team up with security providers to ensure state-of-the-art password protection and Dark Web monitoring.

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In Other News: MyFitnessPal and CoffeeMeetsBagel data go for sale on the Dark Web

After the breach of MyFitnessPal last year involving 150M user accounts, the data has finally been packaged up along with stolen credentials from 15 other websites to be sold on the Dark Web. The asking price? Less than $20,000 in Bitcoin.Other websites included are CoffeeMeetsBagel, Dubsmash, MyHeritage, ShareThis, HauteLook, Animoto, EyeEm, 8fit, Whitepages, Fotolog, 500px, Armor Games, BookMate, Artsy, and DataCamp. In total, 617 million compromised records are involved.

Cybercriminals can combine such databases to find users who are recycling passwords across multiple sites, allowing them to hack into valuable accounts that can be leveraged for fraud. By investing in solutions that can consistently monitor the Dark Web, companies can quickly understand how hackers are planning to use exposed information and implement cybersecurity safeguards. 

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Filed Under: Small Business

The Modern Office and End User Support: What it is and how it can help your business

February 21, 2019 by securewebsite

End-user support is an information technology (IT) term that is often used in business yet many people don’t understand what all it entails. Furthermore, business leaders don’t know how end user support can improve the productivity of their company. Here we take a look at what end-user support is and how it can keep your business moving forward.

What is an End User?
First, we must tackle what an end user is. Anyone who uses a particular product or program, typically your employees, is an end user. Think about the desktops, laptops, tablets, software, and even cell phones used by your employees to conduct business and fulfill their duties. They are the end users of your business IT.

Why Might End Users Need Support?
Whenever a new employee is onboarded, they need to be made a user so they can access the hardware, programs, and information within a company so they may perform their work. This means they need to be set up with a company email, account access, file access, and cybersecurity training that is specific to your organization.

In addition, employees will sometimes have trouble using the hardware and programs your business has purchased in order to operate. That can mean a computer with a virus, a laptop attacked by malware, or simply a program missing a necessary patch or update. While your employees may be great at what they do, not everyone is an IT expert. They may need help addressing issues from configuration to spam filtering in their business email.

Whether you have a small company without an IT department of its own or your business is a large one with an IT department is overwhelmed, these issues all must be addressed. When new employees are waiting to be onboarded or existing employees have hit the proverbial IT wall, they cannot work until these issues are resolved. That means downtime and a loss of productivity which negatively impacts your organization’s bottom line. That’s where outsourcing to IT specialists like those at ORAM can really assist your company.

What Does End User Support Look Like?
End-user support is about providing immediate, ongoing assistance whenever your employees need IT help. Think about having all email, account access, and training ready for new employees the minute they walk in the door on their first day. Imagine running into a snag with your email and being able to simply pick up the phone to fix the problem right away. Consider never having to worry about program updates or patches because they are applied automatically before you even get to the office. All of these very real IT issues are covered by end-user support.

The goal of end-user support is to provide businesses with the “modern office.” That means keeping end users productive and moving at all times. The question then becomes how does end-user support keep your business moving? In football terms, end-user support is like a lineman running in front of a running back to keep him protected and clear the path so he can do his job of advancing the ball. End-user support ensures issues with security, network connectivity, and active threats are held at bay. It also ensures your network is as reliable as possible, keeps up with patches, and hardware needs are covered.

With end-user support, your employees will have the tools to be continuously productive with little to no downtime. In addition, you will have the security of knowing those tools are also being used in a responsible, compliant, and efficient manner. Regardless of the size of your business, end-user support can help you manage your ongoing IT needs without sacrificing uptime, connectivity, or cost. Depending on which IT company you work with, your end user support may include:

• Antivirus Management and Support
• Configuration Services
• Hardware and O/S Maintenance
• Performance Monitoring
• Mobile Device Support
• Patch and Update Management
• Onsite Desktop and Laptop Support Services
• Incident Management and Resolution
• Priority Response Level and Problem Management
• Self-Service Knowledge Base
• User Account Administration
• Policy Management
• Email Content and Spam Filtering
• Encryption Services

Who Offers End User Support?
End-user support can be handled internally by your IT employee(s) if you have them and they aren’t completely overwhelmed themselves. The other option is to outsource your IT needs to a company like ORAM Corporate Advisors. Such IT professionals can work in tandem with your existing IT employees or can work in place of hiring your own IT staff.

Without the cost of hiring internal IT staff or additional staff, your network can be secure and running efficiently at all times through end user support. You won’t have to pay for support until you need it and help requests can be managed and resolved quickly and easily. Your business will also have all of the tools it needs to be continuously productive while achieving regulatory compliance.

If you need more information about end-user support, please contact ORAM anytime at (617) 933-5060. We can even schedule a free initial consultation to review your end user support needs. Our IT specialists are always available to answer your questions and help you when your business needs it most.

Filed Under: Blog Tagged With: access information, access programs, affordable IT support, antivirus management and support, best cybersecurity practices, business, business email, business leaders, cell phones, company downtime, compliance, computer, conduct business, configuration services, cybersecurity, desktops, email, email content and spam filtering, employee downtime, Employee training, employees, encryption services, End User Support, government, hardware, hardware and O/S Maintenance, improve business productivity, Incident management and resolution, Information technology, IT, IT department, IT employee, IT expert, IT issues, IT regulatory compliance, laptops, large business, lost productivity, malware, medium business, mobile device support, mobile devices, mobile phones, modern office, Nonprofit organizations, onsite desktop and laptop support services, Oram, Oram Corporate Advisors, outsourced IT, patch, patch and update management, pay only for the support you need, performance monitoring, policy management, priority response level and problem management, products, program users, programs, regulatory compliance, self-service knowledge base, Small business, software, spam filtering, tablets, tools for continuous productivity, training employees, updates, user account administration, virus, What Is End-User Supprt

Scam of the Week: Watch out for Tech Support Scams

February 20, 2019 by securewebsite

Nowadays, you should be on high alert whenever you’re browsing the web. The cyber scammers are counting on you to have an average (or below-average) level of knowledge about cybersecurity threats so they can trick you into downloading malicious applications.

The attack usually goes like this: First, you receive a fake Windows Alert pop-up message claiming “Your PC might be infected” and to “click OK to do a quick 10-second scan”.

When you click OK, a very realistic-looking–but very fake–”system scan” runs within your browser. The scan looks almost identical to your antivirus software’s real system scans.

Once the “scan” ends, you’re told that your PC is indeed infected and that you need to download and install an update to the antivirus software. Don’t do it! This “update” is actually an unwanted application that will install onto your computer.

Consider the following to protect yourself from this type of scam:

  • Never trust internet pop-ups. They often use scare tactics to get you to call a number for tech support or download an application to “fix” the problem.
  • Go to your IT administrator (if at work) or a reputable computer repair company (if at home) if you think something is wrong with your computer.

Stay safe out there!

Stop, Look, and Think. Don’t be fooled.

Filed Under: Small Business

This Week in Breach

February 15, 2019 by securewebsite

Trakt: Media service for “scrobbling,” or tracking movies and shows watched online

Risk to Small Business: Severe: The California-based media platform emailed its customers notifying them of a breach that took place over 4 years ago, in December of 2014. In their statement, they claimed that they only recently discovered the breach, and took steps to mitigate it since. Payment information was not disclosed, but usernames, emails, passwords, names, and locations were. The investigation is ongoing, but the only risk at this point seems to be that of customer attrition.

Individual Risk: Moderate: The company seems to have inadvertently mitigated the breach, migrating to a more secure version of its website in January 2015. However, users that have recycled passwords between accounts should be wary.

How it Could Affect Your Customers’ Business: Even without involving payment data, breaches that trace back multiple years can unnerve end-users into deleting their accounts forever. When they receive an email notifying them that a breach from 2014 was just now discovered, they are likely to weigh other options or stop using the service entirely. In a world where competition is cutthroat and the customer has more information and choices at their fingertips than ever before, businesses must do everything in their power to retain and build trust.

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In Other News:

How to save your IT system from its own users: Zero Trust Browsing

2017: The Year of Cryptojacking. 2018: The Year of Ransomware. 2019? It’s shaping up to be the Year of Phishing.

Historically, we’ve labeled phishing as a nuisance that only a select few fall for. However, the increasing sophistication of social engineering, along with a gradual evolution of phishing techniques, have leveled the game. For example, hackers have realized the importance we place on SSL certification, and have found ways to exploit it in order to give us a false sense of reassurance. Browsers such as Edge, Chrome, and Firefox have created advanced filtering techniques, but they are still unable to identify 10-25% of phishing sites…

Read more

Filed Under: Small Business

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