Hospitality

Hospitality Trends to Watch Out For In 2019

October 14, 2019 by securewebsite

The face of the hospitality industry has been evolving for the past two decades. With the world witnessing a noticeable shift in decision-making and buying power, the hospitality industry is poised for some inevitable changes to ensure success and lure customers in the future. To keep you abreast, we share some of the latest hospitality trends that would not only hold centerstage in 2019 but would also be in the limelight beyond 2019. Check them out!

Mobile-friendly is the new norm.

The world’s transition to mobile does not show any sign of diminishing. Initially, the hospitality industry was required to make their websites merely mobile-friendly. But mobile has become the focal point. Guest look forward to having a hotel app for easy booking, check-in and out and even access rooms with a mobile key. The more mobile-friendly your business is, the more it will thrive. You can seek guidance from hospitality consulting experts like Oram who can help your business achieve the optimum mobile experience to impress and enhance your guest’s experience.

Smart hotels

Technology has become an essential ingredient for customer satisfaction and positive experiences. It is defining the way customers are interacting with any brand, from pre-stay to post-stay. Smart hotel rooms are preferred with internet connectivity with the ability to customize options for guests using their voice or an app. Chatbots, robots, artificial intelligence and social media are all taking center stage to provide detailed information to guests and enhance their overall experience.

The trend of vacation rentals to stay

The sharing economy is quickly becoming mainstream. Options like Airbnb, B&B and apartment owners are providing a first-class staying experience that is not only different from a hotel but a ‘home away from home.’ It is growing at such a pace and level that even single to multiple B&B and apartment owners are seeking hospitality consulting services in Boston to keep their guests hooked and coming back again for an enthralling experience.

Sustainability is the key.

The conscientious Millennials and Generation Z travelers constitute a significant population of travelers. Being completely aware of and accepting their social responsibilities, they prefer eco-friendly hotels and hospitality outlets over others. They are concerned about the extent of the carbon footprint they leave behind. With the people’s expectations growing, hospitality consulting is being sought by numerous accommodation providers to develop a more sustainable and eco-friendly business model with small details like a plastic straw alternative.

The local experience is becoming the ultimate.

Today, travelers are counting on experiencing the local culture. It could be its art and traditional decoration in the rooms, and communal space aimed towards the food and cuisine market. Regional cuisines and local flavors with an emphasis on health are growing rapidly.

Healthy and innovative culinary experience

Consumers are drawn more towards healthy foods. Thus, culinary concepts like farm-to-table and seed-to-table are gaining momentum. Locally sourced and vegetable-centric food demand is on the rise. Customers are more open to new culinary experiences for pleasure and delight to all the senses.

The line between formal and casual dining is getting blurred. High-quality cuisine is in demand at accessible points. Quests for unique flavors, traditions and experiences are paving the way with increasing popularity for delights like street foods, open-fire cooking, barbeque and etc. In this age of Instagram, visual delight is a necessary to appease the sensory delight.

Final words

Ever-changing global market landscape and customer values are making the hospitality industry more transversal. Despite this, human touch and human relations are proving to be vital in delivering memorable experiences and services to the customers in the hospitality industry. Your business cannot afford to lag in the current and emerging changes in operations, design and technology.

Oram Boston is your ultimate one-stop business partner to keep you abreast on and implement all the latest trends so that your business flourishes and leaves all the competition behind. Contact us today to know how we take advantage of all emerging trends to work in favor of your business and keep it flourishing.

4 Non-negotiable Things To Look For When Choosing Hospitality It Solution Providers

September 25, 2019 by securewebsite

Does your business specialize in the hospitality field? Then, unlike all of the other industries, your IT needs would be completely different. In the present-day of a highly competitive environment, survival becomes difficult without a proper IT system and its management in place. Often business owners hold the assumption that they can manage the complete IT related tasks and operations on their own, but in the long run, this decision becomes nerve-wracking.

One of the best ways to get your IT solutions from one place and manage it effectively is by taking advantage of the impeccable wide-range of services provided by an IT solution provider. Since you belong in the hospitality industry, you need to opt for the providers who have years of experience in providing the latest services to your competitors.

Years of Experience

If you’re planning to hire IT consultants who have established their business just recently, it is recommended not to do so. Without a doubt, if you go for a start-up or one who is just entering the field, it will be cheaper but, you might end up compromising the skill set required to manage the IT system of your well-established hospitality company. By choosing a completely new IT consultant, one runs the risk of using outdated technologies which ends up wasting both time and money. Therefore, never negotiate on the experience of the IT consultant while searching for the best one.

Pedigree

The other factor that needs to be taken into consideration is whether or not; the IT solution provider is capable of matching the pace with which the industry and technology are evolving. An excellent IT consultant service providing company like Oram Boston will always be willing to offer you the latest technological innovations which are trending in the market. So, how do you know about the Pedigree of the company? Ask the company about their use of technology and understand their approach towards using the latest innovations. These questions will help you in determining how keen the IT consultant company is, for providing the most recent IT solution.

Reputation

If you have not checked what other customers have to say about the potential IT consultant service, then you have missed the most important parameters. The reviews and testimonials posted by the customer on different websites present the real picture of the company. You can also connect with current customers of the potential IT consultant service provider before making your final decision. For doing so, you need to dig deep into the background of the company, know their experience, ratings and reviews, successful projects, achievements, specialization, and quality of service.

Price

Businesses always look outward for ways to shortcut minimize the expenses in operational costs. But, while choosing an IT consultant for your hospitality business, you’ll have to adopt a different approach. At the same time, this also doesn’t mean that you go for the provider that charges higher rates and you end up burning a hole in your pocket. Analyze the investment of money versus the service offered. In the initial days, you might feel that it’s just a waste of time and money but with time, you will see the results and then your opinion will change.

IT services are based on the type of consultant you opt for availing the services for your business. Therefore, always make sure you analyze and research the market to look for the potential IT consultant prior to making your final decision. At Oram, our team helps you streamline your technology systems to help your business grow by leaps and bounds.

Why Trust ORAM As A Hospitality Consultant In Boston?

July 1, 2019 by securewebsite

Running or operating a hospitality division can be a strenuous job comprising of several facilities and processes. If one department fails to function properly due to a technical issue or IT problem, the entire chain is affected. This, in turn, impacts the efficiency of the workforce and the productivity of the organization.

These problems are not just limited to IT. Sometimes, companies are challenged by issues with the brand’s online presence, communication systems, and entertainment equipment. This is why it is a good idea to hire a dedicated team of hospitality consultants in Boston like ORAM Corporate Advisors. They have over 13 years of experience efficiently implementing and managing robust IT infrastructure across industries, and over three decades of combined expertise in IT implementation, support and repair. With ORAM Boston by your side, technological glitches will no longer be an issue for you.

Here are some of the most common issues faced by hospitality departments:

Point-of-Sale Troubleshooting:

Point of sales systems have undoubtedly made the lives of cashiers easier by enhancing their efficiency. As an IT system, however, they are prone to crashing and encountering technical issues. Some of the frequent POS system interruptions are due to unreliable connectivity, reduced mobile visibility, and compromised security of the POS system and its data. These critical problems are better left for professionals to resolve. ORAM Corporate Advisors hospitality consultants in BOSTON offer prompt and effective POS Troubleshooting.

Audio-Visual Troubleshooting:

Audio-Visual fails are common in the hospitality sector. Some typical AV fails include unreadable content, wrong display sizes, volume issues, and outdated hardware or software. These can have a negative impact on audience engagement and customer retention. That is why it is essential to seek professional consulting services like those offered by Oram Corporate Advisors. We offer comprehensive AV troubleshooting 24/7, 365 days a year to small and medium-sized hospitality divisions. Our customized and prompt services are sure to enhance your overall operational efficiency.

Social Media Marketing:

A brand’s success relies heavily on a robust social media presence. Businesses across industries are utilizing the power of social media draw in their target audience, enhance their visibility, and expand their customer base. Does your hospitality organization has a robust social media management strategy? If the answer is “no”, then ORAM’s hospitality consultant in Boston will help you to build a customized social media marketing plan. We can show you how to authentically connect with your customers, increasing your ROI and making you an expert in your industry.

Table Management Troubleshooting:

Table management is critical to the hospitality sectors. They are necessary to ensure high-quality table service in the bars and restaurants. Not only does a table management system cut down on the wait time, but it also increases customer satisfaction and improves seat turnover in a cost-effective manner. If you are facing any issues with your existing table management system or are planning to replace it, contact ORAM’s hospitality consultant in Boston. We will make sure that the table management system we install utilizes the latest technology so you see instant results.
If you are in the hospitality industry and are looking for immediate IT solutions, request a free technology assessment for your business today!